Easy Returns for Peace of Mind
We want you to love your purchases from Nella, but if something isn’t quite right, our hassle-free return process makes it simple to send items back.
Return Conditions:
- Items must be returned within 30 days of delivery.
- Products must be unworn, unwashed, and with all original tags attached.
- Final Sale items, undergarments, swimwear, and accessories are not eligible for return.
How to Start a Return:
- Email [email protected] with your order number and return request.
- We will provide a return authorization and a prepaid shipping label (for domestic returns).
- Package your items securely, and drop them off at a designated shipping location.
Refunds & Exchanges:
- Refunds will be processed within 5-7 business days of receiving your return.
- If you’d like to exchange an item for a different size or color, please specify this in your return request.
International Returns:
For international customers, return shipping is at your own expense. Please ensure you use a trackable shipping method to avoid any delays or issues.